ImageImporter Support

Getting Help

If you need assistance with ImageImporter or have questions, here are the ways to get in touch:

Email Support

For technical support, bug reports, or general inquiries:

Email: evan [at] evanpaschke [dot] com

We aim to respond to all support requests within 7 business days.

Common Questions

What cameras are compatible?

ImageImporter works with any PTP (Picture Transfer Protocol) compatible camera. This includes most modern mirrorless and DSLR cameras from:

• Nikon (Z-series, D-series)
• Canon (EOS R-series, EOS-series)
• Sony (Alpha series)
• Fujifilm (X-series, GFX-series)
• And many more

Connect your camera via USB using a Lightning to USB Camera Adapter (for older iPhones/iPads) or a USB-C adapter.

How do I import only JPEGs?

1. Connect your camera via USB
2. In the Camera tab, use the filter options at the top
3. Select "JPEG" to show only JPEG files
4. Select the photos you want to import
5. Tap "Import Selected"

Where do imported photos go?

Photos first go to the Staging area where you can review, cull, and select which ones to keep. From the Stage tab, select photos and tap "Push to Photos" to add them to your iOS Photos library.

What is the S3/Web feature?

The optional S3/Web feature allows you to upload photos directly to your own S3-compatible cloud storage (like Cloudflare R2, AWS S3, etc.). This is useful for:

• Creating web galleries
• Sharing photos with clients
• Backing up to your own cloud storage

You must configure your own storage account—we don't provide storage or access your files.

Does the app store my photos?

No. All photos are stored locally on your device:

• Staging area uses the iOS Caches directory (temporary storage)
• Photos you push to library are stored in iOS Photos
• We never upload photos to our servers

If you use the S3 feature, photos go directly to YOUR storage account, not ours.

How much does it cost?

ImageImporter is a one-time purchase with no subscription. All features are included.

Does the app track me or collect my data?

No. ImageImporter:

• Does not collect any personal data
• Does not track your usage
• Does not use analytics or advertising
• Does not transmit data to our servers

See our Privacy Policy for complete details.

How do I delete staged photos?

In the Stage tab:

• Swipe left on individual photos to delete
• Or select photos and tap the delete button
• Or tap "Clear Stage" to delete all staged photos

What if I run out of storage?

ImageImporter automatically checks available storage before importing photos. If there isn't enough space, you'll see a warning with the amount of space required.

To free up space:

• Delete unwanted photos from the staging area
• Push photos to Photos library and clear staging
• Delete photos from your Photos library
• Offload unused apps

Can I use this with iCloud Photos?

Yes! Photos you add to your iOS Photos library will automatically sync with iCloud Photos if you have it enabled in iOS Settings.

The app says "No camera connected"

Make sure:

1. Your camera is turned on
2. Camera is connected via Lightning/USB-C adapter
3. Camera is in playback/review mode (not shooting mode)
4. USB adapter is firmly connected to both camera and iPhone/iPad
5. Camera supports PTP protocol (most modern cameras do)

Try unplugging and reconnecting the camera if it's not detected.

Bug Reports

If you encounter a bug, please email with the following information:

• iOS version
• iPhone/iPad model
• Camera model
• Steps to reproduce the issue
• Screenshots if applicable

Feature Requests

Have an idea for a new feature? Send an email with your suggestion. We read all feedback and consider it for future updates.

Privacy Concerns

For privacy-related questions, see our detailed Privacy Policy or email us directly.

About the Developer

ImageImporter is developed by Evan Paschke, a photographer and software developer.

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Last updated: November 11, 2025